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FAQ

COVID-19

We’re trying our best to minimize the impact of COVID-19 and get SeoulBox delivered to you safe and fast as much as possible! However due to the decrease in international flights and increased restrictions on customs, there might be some delays happening regarding your shipping around the world.

 

Below is the list of countries we can send through Standard Shipping:

USA (up to 90day delays due to customs), Canada, UK, Germany, Russia, Italy, Luxemburg, Vietnam, Philippines, Malaysia, Bhutan, China, Hong Kong, Vatican, San Marino and Thailand

The delivery generally takes 2 weeks. Please bear in mind that it may take between 2 to 8 weeks due to significant delays in international shipping.

 

Below are countries we can only send through Express Shipping. Until the restrictions get lifted, we decided to take the cost and send SeoulBoxes to these countries for free of any extra charge. It was a tough decision but getting the boxes on your hands is our priority:

France, Indonesia, Slovenia, Singapore and Japan

The delivery generally takes 2 to 3 days. Please bear in mind that it may take up to 6 weeks due to significant delays in international shipping.

 

We will pause all shipping to the rest of the regions until the restrictions’ been lifted.

 

We post a regular update regarding COVID-19 in our blog. Please check https://myseoulbox.com/blogs/seoul-blog/shipping-update-regarding-covid-19 for any further update.

At the moment we’re able to deliver to a limited number of regions only due to the current COVID-19 situation. Please check the list below before purchasing the express option:

Germany, Russia, Luxemburg, Malaysia, USA, Vietnam, Bhutan, Slovenia, Singapore, UK, Indonesia, Japan, China, Canada, Thailand, France, Philippines and Hong Kong

We post a regular update regarding COVID-19 in our blog. Please check https://myseoulbox.com/blogs/seoul-blog/shipping-update-regarding-covid-19 for any further update.

We're aiming to deliver your box soon as possible, so that you can experience the joy of unboxing Korea again. We're working with our couriers to get the latest updates. We'll deliver your box whenever possible.

Typically express shipping resumes faster than standard. If express is resumed in your region, we'll get it arranged and update you with it. For example, we can currently deliver to France through express only. That's the reason we're sending all our boxes to French Seoulmates through express, with free of charge.

DELIVERY

Your delivery is free at no hidden cost! This is only possible because we have a sound contract with Korea Post, Korea’s no.1 national courier.

You can select the ‘Express Shipping’ option in the checkout page. If you already placed the order, you can purchase the express shipping through this link:

https://myseoulbox.com/products/express-shipping

Express shipping generally takes around 2 to 3 days to deliver. However, please keep in mind that the shipping may be delayed by 2 to 6 weeks due to the COVID-19 issue. So far, the shipping to European regions take around 7 to 10 days on average. It varies by state in the US.

Nothing! Just relax and chill till your box arrives. Around 2 weeks after ordering you’ll receive a square box packed in a shiny silver bag. That’s your SeoulBox. You don't need to sign to receive it. Couriers may put in it front of your door

We understand your pain! First, we’re really sorry to let this happen. Significant shipping delays have happened since COVID-19 hit the globe, and we were not able to send any box between March to July. We’re working days and nights to get SeoulBoxes delivered to you as soon as possible.

 

For customers living in:

USA (up to 90day delays due to customs), Canada, UK, Germany, Russia, Italy, Luxemburg, Vietnam, Philippines, Malaysia, Bhutan, China, Hong Kong, Vatican, San Marino, Thailand, France, Indonesia, Slovenia, Singapore and Japan

We’re currently sending a batch of SeoulBoxes every day since the shipping restriction’s lifted from 9th July. However, due to large number of orders, reduced international flights and restricted custom, your parcels may take longer than expected to deliver.

 

For customers living elsewhere:

We’re currently working our best to find the solution for you. As SeoulBox contains food, customs are much stricter if we use any private courier like DHL or FedEx. Currently national courier like Korea Post doesn’t deliver to your region. This means that if we use private couriers, you can get SeoulBox but you’ll miss out on Ramyun, party pack snacks and almonds which contains dairy and meat contents. That’s the reason we’re waiting until Korea Post becomes able to deliver to your region.

 

We post a regular update regarding COVID-19 in our blog. Please check https://myseoulbox.com/blogs/seoul-blog/shipping-update-regarding-covid-19 for any further update.

We are sorry to hear that! Delivering an amazing unboxing experience to you is our priority. If your parcel’s damaged, please contact us help@myseoulbox.com. If possible, please attach a picture of your package. It’ll help us raise the issue to our courier and investigate what happened during the delivery journey. Our courier will work with the courier in your country that delivered the box to you, so that they can find out what’s the cause behind the damage and decide the range of compensation. The entire process may take around 2 weeks. Here’s a format to save your time:

 

Title: [DAMAGED PARCEL] My parcel is damaged

Contents: I’ve noticed that my parcel has been damaged. My tracking code is [put your tracking code]. Here’s the image of the damaged parcel.

Hey, no sweat! You can edit your shipping address for future orders through logging in to a customer portal. For current order, the label might have printed already, so please contact help@myseoulbox.com ASAP! Here’s a format to save your time:

 

Title: [SHIPPING ADDRESS] I’d like to update my shipping address

Contents: Please update my shipping address for my current order I placed on MM/DD/YYYY.

Be sure to be quick! If your parcel is already dispatched to the old address, it may be impossible to change the delivery location, and we're unable to issue a refund

You can update your shipping anytime through logging into your customer portal.

MY BOXES

There’s two ways to do so – addressing it to someone else of your subscription OR buying a gift subscription for someone else.

You can change the shipping details through your customer portal.

If you want to purchase a gift subscription, please visit https://myseoulbox.com/pages/gift

Sounds like a great idea! We’re currently developing the gift message service. It'll be launched October 2020

Subscription & Billing