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FAQ

COVID-19

We’re trying our best to minimize the impact of COVID-19 and get SeoulBox delivered to you safe and fast as much as possible! We secured a deal with DHL to deliver SeoulBox safe and fast to your home.

Your box will dispatch within 5 days, and with the DHL express option, arrive within 2 to 5 days.

You may receive text message updates or a call from your local DHL courier, as we ask DHL to require your signature upon delivery if possible to make sure your box arrives safe to your hands.

All shipments will be fully tracked.

Below are the list of countries we can deliver via DHL:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Greece, Vatican City State Holy See, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, New Zealand, Papua New Guinea, Romania, San Marino, Slovenia, Sweden, Switzerland, United Kingdom, United States, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Cook Islands, Fiji, Guam, Hong Kong, India, Kiribati, Republic of Korea, Lao People's Democratic Republic, Macao, Malaysia, Marshall Islands, Micronesia, Myanmar, Nauru, New Caledonia, Niue, Palau, Philippines, Samoa, Singapore, Solomon Islands, Taiwan Republic Of China, Thailand, Timor Leste, Tonga, Tuvalu, Vanuatu, Vietnam

Shipping to the rest of the world will be done through Korea Post Express Shipping.

We're aiming to deliver your box soon as possible, so that you can experience the joy of unboxing Korea again. We're working with our couriers to get the latest updates. We'll deliver your box whenever possible.

Typically express shipping resumes faster than standard. If express is resumed in your region, we'll get it arranged and update you with it. For example, we can currently deliver to France through express only. That's the reason we're sending all our boxes to French Seoulmates through express, with free of charge.

DELIVERY

Your delivery is free at no hidden cost! This is only possible because we have a sound contract with Korea Post, Korea’s no.1 national courier.

Hey, don't worry - we've got your back! All SeoulBox parcels are delivered express + fully tracked.

Your box will ship out within 5 days and arrive within 2 to 5 days.

Nothing! Just relax and chill till your box arrives. Around 2 weeks after ordering you’ll receive a square box packed in a shiny silver bag. That’s your SeoulBox. You don't need to sign to receive it. Couriers may put in it front of your door

We understand your pain! First, we’re really sorry to let this happen. Significant shipping delays have happened since COVID-19 hit the globe, and we were not able to send any box between March to July. We’re working days and nights to get SeoulBoxes delivered to you as soon as possible.

 

For customers living in:

USA (up to 90day delays due to customs), Canada, UK, Germany, Russia, Italy, Luxemburg, Vietnam, Philippines, Malaysia, Bhutan, China, Hong Kong, Vatican, San Marino, Thailand, France, Indonesia, Slovenia, Singapore and Japan

We’re currently sending a batch of SeoulBoxes every day since the shipping restriction’s lifted from 9th July. However, due to large number of orders, reduced international flights and restricted custom, your parcels may take longer than expected to deliver.

 

For customers living elsewhere:

We’re currently working our best to find the solution for you. As SeoulBox contains food, customs are much stricter if we use any private courier like DHL or FedEx. Currently national courier like Korea Post doesn’t deliver to your region. This means that if we use private couriers, you can get SeoulBox but you’ll miss out on Ramyun, party pack snacks and almonds which contains dairy and meat contents. That’s the reason we’re waiting until Korea Post becomes able to deliver to your region.

 

We post a regular update regarding COVID-19 in our blog. Please check https://myseoulbox.com/blogs/seoul-blog/shipping-update-regarding-covid-19 for any further update.

We are sorry to hear that! Delivering an amazing unboxing experience to you is our priority. If your parcel’s damaged, please contact us help@myseoulbox.com. If possible, please attach a picture of your package. It’ll help us raise the issue to our courier and investigate what happened during the delivery journey. Our courier will work with the courier in your country that delivered the box to you, so that they can find out what’s the cause behind the damage and decide the range of compensation. The entire process may take around 2 weeks. Here’s a format to save your time:

 

Title: [DAMAGED PARCEL] My parcel is damaged

Contents: I’ve noticed that my parcel has been damaged. My tracking code is [put your tracking code]. Here’s the image of the damaged parcel.

Hey, no sweat! You can edit your shipping address for future orders through logging in to a customer portal. For current order, the label might have printed already, so please contact help@myseoulbox.com ASAP! Here’s a format to save your time:

 

Title: [SHIPPING ADDRESS] I’d like to update my shipping address

Contents: Please update my shipping address for my current order I placed on MM/DD/YYYY.

Be sure to be quick! If your parcel is already dispatched to the old address, it may be impossible to change the delivery location, and we're unable to issue a refund

You can update your shipping anytime through logging into your customer portal.

MY BOXES

There’s two ways to do so – addressing it to someone else of your subscription OR buying a gift subscription for someone else.

You can change the shipping details through your customer portal.

If you want to purchase a gift subscription, please visit https://myseoulbox.com/pages/gift

Sounds like a great idea! We’re currently developing the gift message service. It'll be launched October 2020

Subscription & Billing

BECOME AN ASTRONAUT

Brand ambassador & career in SeoulBox scheme is coming soon! Feel free to drop us a message help@myseoulbox.com if you want to find out more!