Through purchasing our platform, you agree to provide up-to-date, complete, and accurate acquisition and account information for all transactions made on our website. All information, including your delivery address, email address, credit card numbers, and expiration dates, must be updated so that we can complete your transactions and contact you as needed. If these are not updated accurately and result in delivery issues, Seoulbox holds the right to provide no refund. The customer must ensure someone is present to accept and receive placed orders. If they cannot do so, an alternative address must be presented at the time of order, or the respective local postal services must be contacted and notified with a change of delivery address in ample time to ensure the delivery of the Seoulbox is successful. Seoulbox does not take responsibility for delivery issues due to the absence of a receiver and holds the right to provide no refund or cover dispatching costs.
You may pause/cancel your monthly subscription anytime by logging into your Seoulbox account or contacting us at firstname.lastname@example.org and following the instructions in response to your request. The cancellation of a box shipment must be made 3 business days before the next billing date reflected in your Account Settings. This is to reflect time zone differences. If you cancel your subscription less than 3 business days (KST standard) before your next billing date, your cancellation will take effect from the subsequent month, and no refund will be provided. If you cancel, you may use your subscription until your current subscription term ends.
You are eligible for a refund under the following circumstances.
- Stolen card
- Payment using your info made on behalf of you by someone else without your acknowledgment that the order was made
- Cancellation of subscriptions made after the recurring charge due to delays on the Seoulbox side
- When the box was damaged during the delivery, and you are unable to consume the contents
However, please understand that once the recurring charge has been made, it is difficult to cancel it since it's already processed on our systems and our warehouse team started working on dispatching your order.
Since the time between order placed and fulfillment is pretty quick and your order may start to process right after the purchase, we are unable to offer cancellations due to other reasons such as changes in mind or late cancellation of orders once the recurring charge has occurred.
For these reasons, please note that we will be unable to provide a refund in cases such as, but not limited to (1) inaccurate account information, (2) failure of passage through customs, (3) if a recipient is not home to receive the package, and (4) if the courier is unable to contact the customer after the designated amount of times to contact (usually 3 times over 7 days period).
We are unable to accept returns because the order contains food and there are complexities regarding international shipping. However, if you’re unhappy with your purchase, then please reach out to us anytime at email@example.com. Our customer happiness team is eager to serve you and make the best resolution for you.