Seoulbox is the ultimate Korean snack box experience delivered straight to your door. Discover an epic side of Korea with a colorful new theme every month!

It varies from month to month as we curate a new box each month theming around different parts of Korea. However, every month you'll get 16-20 various Korean snacks and Korean pop culture merchandise. They include:

- 14+ Korean snacks and candies

- 1 K-Pop goodies

- 1 K-Beauty products

- 1 Packet of ramyun (or on rare occasions a similar product such as Tteokbokki)

- 1 Korean drink

- 36-page Tasting guide

For example, in November '21 Seoulbox as of writing the FAQ page now (12th November 2021), you will receive x1 BTS Vanilla Latte, x1 K-Pop plush keyring, x1 beef bibim ramyun and 15 more Korean cafe and chocolate shop themed treats in your Wonka Cafe Seoulbox.

See what's inside this month's Seoulbox Signature & V (Vegetarian) here → See what's inside

Of course! Seoulbox V is vegetarian. Please note that while not all products are officially vegan/vegetarian-certified, we have taken extra care and precaution to make sure snacks in Seoulbox V are meat free. We do our best to cater to different backgrounds and styles. 

Most of our snacks contain grains so it is unfortunately not gluten-free.

Absolutely, we provide allergen info in each month's Seoulzine (Tasting Guide) - a 28-page cultural booklet coming with every box. We understand how important it is to know potential allergens or whether snacks from Korea are safe to eat.

Of course! You can pause or cancel your subscription easily through your subscription portal.

However, please understand that once the recurring charge has been made, it is difficult to cancel it since it's already processed on our systems and our warehouse team started working on dispatching your order.

We dispatch your box generally in 2 to 5 days, and international express shipping direct from Korea to your door takes 2 to 5 days. If you are planning to purchase Seoulbox for gifting, we kindly advise to make a purchase at least 10 days before the scheduled gifting date.

Here is more info about shipping terms.

Shipping:

Q: How much is shipping?

A: Shipping is $12.50 per box, however, please note that DHL may charge additional shipping fees due to factors such as local or national restrictions within your country, the distance and number of flights to your location, the price of oil, or military-based camps.

*Seoulbox is not liable for any customs or import tax incurred, as well as any other taxes charged by the local authority on arrival of your package.

Q: How long does it take to dispatch?

A: Granted there are no delays, it typically takes us around 2-5 days business days (excluding weekends) to dispatch your order.

Q: How long does it take to arrive?

A: It takes 2-5 days for your box to arrive after dispatch, however, depending on various factors such as location, weather, customs checks and/or courier delays, it can take up to 18 days to deliver. If you haven’t received your Seoulbox after the estimated 18 days, then please contact us at hello@myseoulbox.com.

Q: How can I track my parcel?

A: When your Seoulbox ships out, you'll receive an e-mail confirmation that contains a unique tracking link for your parcel.

Q: My shipping address is wrong; how do I update it?

A: If your shipping address needs to be updated then please contact our support team directly at hello@myseoulbox.com. If you choose to update the address yourself our team must be notified of any changes to ensure correct and precise delivery. Please note that delivery changes can only be made before dispatch, and should you need to re-route the delivery then you will need get in touch with your local DHL.

Q: I require a customs declaration/invoice of product(s).

A: If you require an invoice then please contact our support team at hello@myseoulbox.com and we’ll take you through the process.

Q: I’m receiving an error “no zone found for destination address”.

A: We're sorry to hear about this. The website support advises us to issue you the following steps to resolve this problem:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as incognito or private windows to rule out any browser issues.
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support Chrome (desktop + Android), Firefox, Safari (desktop + iOS), Microsoft Edge, and Opera.)
• Try another device, like another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than Wi-Fi, for example)
• Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.

If the error persists then please send a screenshot to us so that we may forward it onto website support and have them investigate this further!

Refund

Q: Can I request a refund?

A: Yes, you are eligible for a refund under following circumstances.

- Stolen card

- Payment using your info made on behalf of you by someone else without your acknowledgement that the order was made

- Cancellation of subscriptions made after the recurring charge due to delays on the Seoulbox side

- When the box was damaged during the delivery and you are unable to consume the contents

However, please understand that once the recurring charge has been made, it is difficult to cancel it since it's already processed on our systems and our warehouse team started working on dispatching your order.

Since the time between order placed and fulfillment is pretty quick and your order may start to process right after the purchase, we are unable to offer cancellations due to other reasons such as changes in mind or late cancellation of orders once the recurring charge has occurred.

For these reasons, please note that we will be unable to provide a refund in cases such as, but not limited to (1) inaccurate account information, (2) failure of passage through customs, (3) if a recipient is not home to receive the package, and (4) if the courier is unable to contact the customer after the designated amount of times to contact (usually 3 times over 7 days period).

Q: Can I return my order?

A: We are unable to accept returns because the order contains foods and there are complexities regarding international shipping. However, if you’re unhappy with your purchase then please reach out to us anytime at hello@myseoulbox.com. Our customer happiness team is eager to serve you and make the best resolution for you.

We are so sorry that you are experiencing issues with your order! While our Customer Happiness team is doing their best to resolve your problem, please refer to below for possible reasons for refund of your purchases.

- Stolen card

- Payment using your info made on behalf of you by someone else without your acknowledgement that the order was made

- Cancellation of subscriptions made after the recurring charge due to delays on the Seoulbox side

- When the box was damaged during the delivery and you are unable to consume the contents

Since the time between order placed and fulfillment is pretty quick and your order may start to process right after the purchase, we are unable to offer cancellations due to other reasons such as changes in mind or late cancellation of orders once the recurring charge has occurred.

Don't worry, we got you covered! Hoya, our hedgehog Snack Protector, made a quiz for you. Through taking the 1-minute quiz, you will receive personalized recommendations for you. Find a secret gift at the end of the quiz from Hoya.

→ Take the quiz and find the perfect box for your Seoul!