Seoulbox Shipping Policy

How much is the shipping?

Shipping is $12.50 per box.

However, please note we are not liable to cover any customs or import taxes if happen. We do our best to help you get your boxes in time and with minium hassles.

 

How long does it take to dispatch?

Your box ships out generally within 2 to 3 days after purchase. For orders placed during weekdays, we tend to dispatch in the next day. It works better if you are based in North American regions such as United States and Canada, or in European regions like United Kingdom and France, as your box may ship out within a couple of hours after order. This is because Korea is 9 to 18 hours ahead of the regions. We'll keep you updated with any change in shipping situation 🤞.

 

How long does it take to arrive?

It takes typically 3-8 days to arrive after dispatch.

 

How can I track my box?

When your Seoulbox is dispatched, you'll receive an email confirmation that contains a unique tracking link for your parcel.

For DHL customers: Please click here to track your box.

For FedEx customers: Please click here to track your box.

For Royal Mail customers: Please click here to track your box.

 

Can I return my product?

We always aim for make sure our customers love our products. For safety and customs reasons, we do not acccept returns. If for any reason, if you are not happy with your purchase, contact us at help@myseoulbox.com and we can offer you either a refund or a replacement product. For a refund or replacement product, we require a detailed description of the issue emailed to us within 30 days of your purchase. Your refund should post to your credit card statements 5-7 days after we've processed the refund.