Of course! Here are 3 simple steps.

1. Go to your subscription portal.
2. Extend your subscription and enter the promo code "BTSWORLD".
3. Claim the free merchandise. Please email hello@myseoulbox.com to ensure that your next order includes the merchandise of your choice.

Already a 12-month subscriber? Simply email hello@myseoulbox.com. We'll give you a special code so that you can add any 1 of the 3 gifts for just $5 in your next subscription.

Seoulbox is the ultimate Korean snack box experience delivered straight to your door. Discover an epic side of Korea with a colorful new theme every month!

It varies from month to month as we curate a new box each month theming around different parts of Korea. However, every month you'll get 16-20 various Korean snacks and Korean pop culture merchandise. They include:

- 14+ Korean snacks and candies

- 1 K-Pop goodies

- 1 K-Beauty products

- 1 Packet of ramyun (or on rare occasions a similar product such as Tteokbokki)

- 1 Korean drink

- 36-page Tasting guide

For example, in November '21 Seoulbox as of writing the FAQ page now (12th November 2021), you will receive x1 BTS Vanilla Latte, x1 K-Pop plush keyring, x1 beef bibim ramyun and 15 more Korean cafe and chocolate shop themed treats in your Wonka Cafe Seoulbox.

See what's inside this month's Seoulbox Signature & V (Vegetarian) here → See what's inside

Of course! Seoulbox V is both vegetarian. Please note that while not all products are officially Halal-certified, we have taken extra care and precaution to make sure snacks in Seoulbox V are meat free. We do our best to cater to different backgrounds and styles. 

Absolutely, we provide allergen info in each month's Tasting Guide - a 36-page cultural booklet coming with every box. We understand how important it is to know potential allergens or whether snacks from Korea are safe to eat.

Most of our snacks contain grains so it is unfortunately not gluten-free.

Of course! You can pause or cancel your subscription easily through your subscription portal.

However, please understand that once the recurring charge has been made, it is difficult to cancel it since it's already processed on our systems and our warehouse team started working on dispatching your order.

If you cancel your subscription less than 3 business day (KST standard) before your next billing date your cancellation will be take effect from the subsequent month and no refund will be provided. If you cancel, you may use your subscription until the end of your current subscription term.

We dispatch your box generally in 2 to 5 days, and international express shipping direct from Korea to your door takes 2 to 5 days. If you are planning to purchase Seoulbox for gifting, we kindly advise to make a purchase at least 10 days before the scheduled gifting date.

Here is more info about shipping terms.

We are so sorry that you are experiencing issues with your order! While our Customer Happiness team is doing their best to resolve your problem, please refer to below for possible reasons for refund of your purchases.

- Stolen card

- Payment using your info made on behalf of you by someone else without your acknowledgement that the order was made

- Cancellation of subscriptions made after the recurring charge due to delays on the Seoulbox side

- When the box was damaged during the delivery and you are unable to consume the contents

Since the time between order placed and fulfillment is pretty quick and your order may start to process right after the purchase, we are unable to offer cancellations due to other reasons such as changes in mind or late cancellation of orders once the recurring charge has occurred.

Don't worry, we got you covered! Hoya, our hedgehog Snack Protector, made a quiz for you. Through taking the 1-minute quiz, you will receive personalized recommendations for you. Find a secret gift at the end of the quiz from Hoya.

→ Take the quiz and find the perfect box for your Seoul!