17th November, 2020 Updated.
Hope you have been safe and well this winter!
Firstly, we would like to thank you for the continuous support you have shown us in 2020. It has been a challenging year for everyone, from carrying out our daily lives to even simple tasks such as meeting a friend or loved one, we have all had to face increased burdens. We really appreciate the incredible patience and kindness you have displayed and are extremely proud of our Seoulmate community. It's a huge source of our motivation and keeps us smiling every day.
After listening to your feedback, and considering the nature of the uncertain times we live in, we firmly believe that having a fast, safe, and reliable shipping method is crucial. Following this, we managed to secure the deal with DHL to offer super fast express shipping across all orders. Using this, Seoulmates can reliably track the shipment of their Seoulbox and receive it quickly and safely. The shipping process is lightning fast with a typical transit time between 2-5 days. This will mean you can answer your Korean cravings even within a week of ordering!
Over the past few weeks, we have been asking Seoulmates around the world; how we can best deliver Korea to you. With varying disruptions due to COVID, we have found that some of you are receiving your SeoulBox much later than expected having to wait up to 8+ weeks for your unboxing experience. This was never a case pre-COVID, where delivery times were typically smoother and guaranteed to arrive within 7-12 business days.
We would like our Seoulmates to benefit from this service as soon as possible and will be introducing it from Wednesday 18th November. Following your responses, we learned that receiving your SeoulBox as soon as possible is what's most important to you, even with a slight fee increase. We share your beliefs and made have decided to subsidize these premium services. Our Seoulmates are always our priority. To make this happen, we add a small extra charge for the express shipping. SeoulBox monthly range will increase to $46.95, $35.95, and $35.95 for our Signature, Halal, and Deluxe respectively. Yearly and Quarterly subscriptions will be priced $3 and $1 less than the above prices.
We are so happy to be able to provide this express method especially during the winter period where sharing great experiences with loved ones is important.
Please contact us at firstname.lastname@example.org if you have any queries at all about the above changes.
We have even more exciting news coming to you in the next week which we are sure will bring more smiles to your faces!
Thank you for the continued support.
Take care and warm regards,
Suji Sohn & Raj Sathi