IMPORTANT SHIPPING UPDATE REGARDING COVID-19 - we've resumed shipping to selected countries

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by Suji Sohn May 04, 2020 4 min read

Monday 4th May Update*

 

Important Update

To our dear Seoulmates,

Our thoughts and feelings go out to everyone impacted by the COVID-19 situation. This pandemic has had a huge impact on all walks of life and changed the way we live, interact, and socialize. We thoroughly appreciate the warm words and support you have given us and the strength of our community for spreading love and joy during these tough times.

Following our previous post regarding changes to our business and delivery times, there has been an additional important update. On Friday 10th April, Korea Post, our primary postal carrier, announced immediate changes to their shipping policies. Due to the decreased number of international flights, they have had to stop delivering standard shipping to a significant number of locations. For us, transparency and trust in these uncharted times are paramount.

 

*We have reviewed the situation at the end of April and have a few important updates for you.

Domestic shipping within Korea has improved over the last few weeks and is now fully functional. Express shipping to all countries has become available for the delivery of masks to family members living abroad. Combined with a significant reduction in COVID-19 cases (less than 10 a day), these are all positive indicators for a recovery. As Korea experienced COVID-19 a lot earlier than other countries, we strongly believe that other regions will soon follow a similar path over the next few weeks. Since the situation is settling globally, there hasn’t been an increase in international flights yet, which means that the restriction on worldwide shipping has still not been lifted.

Following our previous update, we carefully assessed the situation and have decided to postpone our decision on whether to move your Idol Box (May SeoulBox) to June or July by one week. This will be a very difficult decision for us to take. We want to be super transparent and confident in our choices because this is regarding your SeoulBox and your unboxing experience. We always have our Seoulmates at the center of our decision making. We have been working closely with Korea Post, our main courier, to explore the best options possible. We will be sending an update on 11th May.

 

Next Steps

We have been closely monitoring this evolving situation and working around the clock to find the best solution for our Seoulmates both in the short and long term; engaging closely with our couriers, partners, and snack makers. We have outlined the options available in our action plan below:

 

  • Express shipping for new and existing customers

Express shipping is still available for the following regions:
USA (except Hawaii), United Kingdom, Germany, Canada (Toronto only), Russia, Singapore, France, Hong Kong, Philippines, and Japan

To ensure as many of you can receive your SeoulBox, we have decided to subsidize the cost of express delivery at a 40% reduced price. This was a difficult choice to make as we are providing this service at a loss. However, we prioritize our Seoulmates receiving their boxes during these tough times. This is a temporary offer while the situation is present. Given the current climate, it may take longer than the typical 2-5 business days delivery time. If you are an existing customer and would like to receive your SeoulBox as soon as possible, you can add express shipping option to your box by simply clicking here. If you are a new customer, you just need to add the express shipping at the checkout page.

 

  • Your current box

Due to the temporary suspension of standard shipping, we have decided to move all previous orders to June. For existing subscribers, we have already proactively moved your paid renewal dates to one month later. As this is an unprecedented event, we are continuously evaluating the situation. At the end of this week, we will determine if the renewal dates need to be changed again.

 

  • Placing an order as a new customer

New customers can place orders that will be dispatched in June. However, please note this is subject to review in case we need to push back to the next month. We will make sure your parcels are dispatched as soon as possible.

 

  • Our guarantee to you

We will provide a 100% guarantee that you will receive your SeoulBox. In case there is any delivery issue due to the COVID-19 situation, we are happy to replace and resend all parcels. Your unboxing experience and journey means everything to us.

 

 

We will continue to monitor the situation and keep you regularly updated. The relationships and bonds we have built with you are at the heart of SeoulBox. We look forward to continuing this journey with all our Seoulmates, current, and future.

Please contact us at help@myseoulbox.com if you have any queries. Follow us @unboxyourseoul on Instagram or Facebook for all the latest news.

Stay safe and well in this situation and thank you for the continued support.

Take care and warm regards,
Suji Sohn & Raj Sathi
Founders
SeoulBox



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