Friday 10th April Update
Important Update
To our dear Seoulmates,
Our thoughts and feelings go out to everyone impacted by the COVID-19 situation. This pandemic has had a huge impact on all walks of life and changed the way we live, interact and socialize. We thoroughly appreciate the warm words and support you have given us and the strength of our community for spreading love and joy during these tough times.
Following our previous post regarding changes to our business and delivery times, there has been an additional important update. On Friday 10th April, Korea Post, our primary postal carrier, announced immediate changes to their shipping policies. Due to the decreased number of international flights, they have had to stop delivering standard shipping to a significant number of locations. For us, transparency and trust in these uncharted times is paramount.
Next Steps
We have been closely monitoring this evolving situation and working around the clock to find the best solution for our Seoulmates both in the short and long term; engaging closely with our couriers, partners and vendors. We have outlined the options available in our action plan below:
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Express shipping for new and existing customers
Express shipping is still available for the following regions:
USA (except Hawaii), United Kingdom, Germany, Canada (Toronto only), Russia, Singapore, France, Hong Kong and Japan
To ensure as many of you can receive your SeoulBox, we have decided to subsidize the cost of express delivery at a 40% reduced price. Given the current climate, it may take longer than the typical 2-3 business days delivery time. If you are a subscriber and would like to receive your SeoulBox as soon as possible, you can add express shipping option to your box by simply clicking the following link: https://myseoulbox.com/products/express-shipping
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Your current box
Due to the temporary suspension of standard shipping, we have decided to move all April orders to May. This means your April box will become your May box. For existing subscribers, we have already proactively moved your paid renewal dates to one month later. As this is an unprecedented event, we are continuously evaluating the situation, and at the end of April we will determine if the renewal dates need to be changed again.
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Placing an order as a new customer
New customers can place orders that will be dispatched in May. However, please note this is subject to review at the end of April in case we need to push back to the next month. We will make sure your parcels are dispatched as soon as possible.
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Our guarantee to you
We will provide a 100% guarantee that you will receive your SeoulBox. In case there are any delivery issue due to the COVID-19 situation, we are happy to replace and resend all parcels. Your unboxing experience and journey means everything to us.
Please contact us at help@myseoulbox.com if you have any queries. Follow us on Instagram for all the latest news.
Stay safe and well in this situation and thank you for the continued support.
Take care and warm regards,
Suji Sohn & Raj Sathi
Founders
SeoulBox
