Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about an offer we've listed? This page covers how to reach the myseoulbox.com team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it in person — we don't rely on automated replies to stand in for a real answer.
A short summary of what your message is about helps us route it to the right person. If you're asking about a specific casino or bonus, name it and, where relevant, tell us which state you're writing from — US online gambling rules and licensed operators vary from state to state, so that context helps us give you a useful answer rather than a generic one.
What We Can Help With
- Questions about a listing — if you want more detail on how a bonus works, what a welcome offer like Raging Bull's or Uptown Aces' actually requires, or how we arrived at an editorial rating, ask us directly.
- Corrections — bonus terms, licensing details and payment options at online casinos change often. If something on the site looks out of date, tell us and we'll check it.
- Suggestions — if there's a topic around online casino sites, banking methods, or state-by-state availability you'd like us to cover in more depth, we're glad to hear it.
- Responsible gambling concerns — if you, or someone you know, is struggling with gambling, say so in your message. We'll point you toward self-exclusion programmes, deposit and time-limit tools, and organisations such as the National Council on Problem Gambling, which offers confidential support across the US.
- General site feedback — anything else you think we should know.
What We Can't Do By Email
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity with an operator, resolve a dispute over a specific real-money bet, or access your account at any of the sites listed here. For those matters, contact the casino's own customer support team directly — each licensed operator is required to offer support channels of its own, typically live chat, email and sometimes phone.
If your query concerns a specific bonus term, wagering requirement, or withdrawal delay at one of the casinos on our Best Non GamStop Casinos 2026 page or elsewhere on the site, the operator's support desk will have faster access to your account details than we do.
How Long Until You Hear Back
We aim to respond within two working days. During busier periods it can take a little longer, and we appreciate your patience. Every message gets a reply from someone who has actually read it, not a template.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about eligibility, remember that online casino play in the US is only legal where the operator holds a state licence, and players generally need to be located within that state and meet the minimum gambling age — usually 21 — to take part.
- If your question is about a bonus, check the offer's own terms first: wagering requirements, expiry dates, game restrictions and maximum withdrawal caps sit alongside every welcome offer, and the casino's terms page will have the exact figures.
- If your question is about payments, note that accepted methods differ by operator — common options across licensed US casino sites include ACH bank transfer, debit cards, digital wallets, cryptocurrency, online cash transfer services and, at some casinos, PayPal.
We Take Accuracy Seriously
Our ratings and listings are reviewed and updated as licensing, bonus terms and payment options change. Reader feedback plays a real part in keeping that accurate, so if something we've published doesn't match what you've experienced at a casino, we want to know. Commercial relationships with operators never decide how we rank or write about them, and telling us where our information falls short helps keep it that way.
Thank you for taking the time to reach out. Whatever the reason, we look forward to hearing from you.