From Suji & Raj, co-founders of SeoulBox
Hello Seoulmate! We understand how frustrating it is to receive a box late for last couple of months. The global pandemic not only stops us from doing daily things we love to do, but also freezes international delivery systems. We've been working clocks around to make sure you get your SeoulBox safe and fast. Seeing you enjoy SeoulBox and be happy is our main mission. We are glad to announce that we secured a new deal with DHL. With DHL courier, all your boxes will ship out within 2 working days and arrive safe in your hands within 2 to 5 days after dispatch.
DHL ships your boxes through private freights, which means that it will be less affected by COVID-19 and your box will arrive in time. In order to use DHL, an extra shipping charge of $7.95 per box will be added to your box. We thought this is the best way to deliver you the box in time under current climate, where global flight shipping has been significantly reduced and experiencing unprecedented delays.
We do appreciate you, who are not only our Seoulmates but committed to longer term subscription plans. It is really difficult for us to ask you pay extra for the new shipping. At the same time, we want to make sure you get your box safe and fast through this new courier. Here, we are offering you an option where you can select express for next shipments of your prepaid plans. If you'd like to continue with current shipping methods, your box will be delivered as usual - with Korea Post - and depending on the regions it may take between 4 to 8 weeks, maximum 90 days for customers living in Oceania. If this is the case, you don't need to do anything. Upon renewal, the price increase will be reflected in your subscription plans and all of your boxes will be express-delivered. We'll bring down the price once the COVID-19 restrictions are over and we switch back to Korea Post however.
If you want to get your box fast with the new courier, please purchase the shipping for your November box here (if your box is already shipped, please wait for December!). Sincere apology for the delays and extra work you have to put on here to purchase express option. We understand the frustrations of not getting boxes in time or having to do something extra because of outside situations. At SeoulBox, we strive to find and offer the best possible solutions to help you enjoy Korea despite any difficulty. Switching our courier from Korea Post to DHL and increasing the price by $7.95 has been the best solution we've come up with so far.
To find out the latest updates regarding deliveries, please check out our blog update.
Thank you for your love and support. We hope SeoulBox brings joy and comfort to you and your loved ones.